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What to do about a bad manager?

I'm not sure if anyone uses this site anymore, but I'm at my wit's end and I don't know what to really do next.

Synopsis: Was working for a good store for about a year and a half, when a new SM arrives. She's terrible. Changes the schedule on a whim, reprimands us for doing things she does, and is in general just a bad boss.

I've looked around this forum to get reviews on WeListen only to find, hey, it doesn't work!

So I guess my best bet is to talk to her face to face. I'm a little scared to though because I'm moving soon and need to transfer, so that's in her hands.

Can anyone out there give me a hand? Some advice? Anything?

I hate that my work place has become somewhere I never want to be when I used to love going to work.

Comments

( 16 comments — Leave a comment )
hikerpoet
Nov. 15th, 2017 12:07 pm (UTC)
There is an extremely active FB group now, including alumni, but I think there are corporate folks, etc, on there, too, so this is probably better for this nature. And I know sometimes it helps to just rant. But let me know if you need a link/add to that, if interested and you're not already on there.

My initial thoughts might be:

How long til you're moving? How long do you think you can grin and bear it?

Do you have a good relationship with the rest of upper management? Can you sense how they feel? Keep those allies, if so, even if don't know if and what to say yet.

Which things are affecting you most/are you most upset about? If she's bad for the store or simply abrasive in a lot of ways, on one level it is not your problem (still see how it is extremely upsetting though) in a lot of ways, especially, again, if you're just holding on til a move. They will eventually see through her. But I'd narrow down/triage what you're biggest direct worries/impacts are.
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Nov. 19th, 2017 06:18 am (UTC)
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(Anonymous)
Nov. 20th, 2017 05:01 am (UTC)
Hikerpoet’s advice is good. A transfer recommendation from an ASM can be sufficient, but if the SM isn’t on board she’s not letting that happen.

What is she reprimanding people for? It’s a tough time—we’re not allowed to do any “tasks” but there are plenty of times we’ve exhausted all the customers in the store. We’re then left standing around doing nothing which is frustrating for managers to see. We’re told to go find customers then get scolded for abandoning customer service.

Try to get things done discreetly and always keep moving. Replenish a table one book at a time if you have to. Have a healthy membership percentage and/or focus on handselling a particular title so your managers have some quantifiable evidence that the new store should hire you.


If you have to talk to her about the schedule, keep it upbeat. “There’s a schedule update that conflicts with that surgery I have coming up but I want to stay available to the store. Would it be helpful if I come in before or after?” You want her to see you as amenable, not another problem. I would advise first going through an ASM however.

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Steve Burstein
Dec. 16th, 2017 07:07 pm (UTC)
What to do about a bad managdr.
That happened at the Downtown Crossing store in Boston again and again!
(Anonymous)
Feb. 16th, 2018 03:03 am (UTC)
What to do about a bad manager
WORK FOR A DIFFERENT COMPANY! There must be a lot of companies to work for that are better than B&N!
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(Anonymous)
Jun. 26th, 2018 12:32 am (UTC)
Bad management is intentionally placed in different stores to keep people from being long term. You can't win working for this company so get out. Go back to school and google multiple streams of income. Don't trust anyone that works at this company and be careful on the B&N employee Facebook group.

Why worry? B&N will be out of business one day. It's dead retail at this point.
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(Anonymous)
Jan. 22nd, 2019 03:59 pm (UTC)
Same
I did the same thing, and no "We listen" does not work. Not only did the SIM who was troubling everyone in the store stay, but a better candidate was also passed over at our store and sent across town. I have lost faith in the company as a whole but still quite enjoy the nuts and bolts of my job. It must really be love because we all know the pay is not nearly enough.
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