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New scheduling tool

Just wondering if anyone's store has started using the new scheduling tool? Has it been better or worse than manager's doing the scheduling? Is it good for flexible schedules or limited availability? We have a couple employees(myself included) who only work 1 or 2 days a week, does it allow us to keep our original availability?


Aug. 21st, 2015 07:53 pm (UTC)
RE: Dayforce
Set scheduling does not account for the needs of the business (no seasonality, sales trends, etc.) Furthermore, it does not foster a system of cross training since booksellers are locked into particular shifts in particular departments.

There's a lot of uncertainty about the new system. The best approach is to wait and see until the rollout. Fear mongering helps no one.

My understanding of day force is that not much is going to actually change. Managers will create ideal DAS', based on the current workload requirements, and day force simply plugs booksellers in based on availability and training (the longest, most inefficient part of scheduling)

I see no correlation of this bad for customer service and I highly doubt managers will be fired for altering schedules.

Furthermore, I applaud the company for continuing what had become a trend of fleshing out inefficiencies and putting systems in place to enhance productivity and save costs (no pay stubs for dd in weekly store mail, stickering Lego at distribution, hr access being robustly improved, no Discovery Weekend, taleo-this one is debatable, cycle counts on pdt and hopefully, day force).
Aug. 21st, 2015 09:34 pm (UTC)
Re: Dayforce
I guess we will all find out eventually. I have serious doubts but I will be happily surprised if it is a good change.
Aug. 21st, 2015 09:35 pm (UTC)
Re: Dayforce
This is a site for booksellers, but you sound like a manager.
Sep. 5th, 2015 06:06 am (UTC)
Re: Dayforce
Corporate PR posts on this site to spread their lies.. Just like they leave bogus employee reviews on Glass Door.... Riggio should be ashamed of what he has let this company become.
Sep. 2nd, 2015 01:55 am (UTC)
RE: Dayforce
Too bad Dayforce cannot create the "Ideal" Manager
(1) They actually take the Customer to the book and hand it to them instead of pointing where they can find it
(2) Somebody who does not hide in the back when the floor needs a body
(3) They do no wait until the last minute to hire and they learn to properly evaluate a person at their interview.
(4) They need to learn that trying to shame individuals on their Membership numbers on public boards in the break room and endless negative notes on the DAS does not motivate staff.
(5) They learn to be a role model for Customer Service and not let their staff get verbally abused for their bad behavior.

It is very sad because their experienced staff is ALL looking to leave.
Sep. 26th, 2015 06:49 am (UTC)
Re: Dayforce
What's sad is your unfortunate situation and store.

Not all stores and/or managers are like that. Mine certainly isn't. Our managers & leads are on the floor working with customers just like the rest of the staff. Our assistant managers do overnights! We have a new manager transferred in from another part of the country who will jump on a register if he sees a line of more than 3 people.

I'm sorry the people at your store act the way you describe but you shouldn't assume all stores are like that. My store isn't perfect but I enjoy the people I work with and working at the store.
Apr. 21st, 2016 06:09 am (UTC)
Re: Dayforce
Sounds like you work at my store!

Our new manager transferred from another state and has been with us less than a year. I've seen him work every part of the store but the cafe and definitely leads by example. He'll jump on register even if there's only one other person if he's close by and usually gets a membership! On top of all that he's as personable to the staff as he is to customers - easy to talk to.

All our leads and assistants WORK! They are always on the floor completing tasks, merchandising and working customer service. I never feel I'm left on my own and I know they have my back.

I'm truly sorry for anyone who doesn't have a store manager, assistants and leads like my store does. We work hard, we grouse and complain but I truly love working at my store. Overall we have a great staff and great management.


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