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New scheduling tool

Just wondering if anyone's store has started using the new scheduling tool? Has it been better or worse than manager's doing the scheduling? Is it good for flexible schedules or limited availability? We have a couple employees(myself included) who only work 1 or 2 days a week, does it allow us to keep our original availability?

Comments

(Anonymous)
Aug. 20th, 2015 10:21 pm (UTC)
Dayforce
I dread the coming of the new system, which I hear will start in October-(really-right before the Holiday season???!!!).. I think it will be very bad for customers and very bad for employees. When I told my friends, they said that the only reason they come to the store at all is for the great service we give; if that goes away they said they will be shopping online! I will probably have to change my availability to cope. I say, if you want to save Manager hours doing schedules, give us all set schedules that don't change and then there would be very little scheduling to do-what a novel idea that would be.
(Anonymous)
Aug. 21st, 2015 06:01 pm (UTC)
RE: Dayforce
Set scheduling does not account for the needs of the business (no seasonality, sales trends, etc.) Furthermore, it does not foster a system of cross training since booksellers are locked into particular shifts in particular departments.

There's a lot of uncertainty about the new system. The best approach is to wait and see until the rollout. Fear mongering helps no one.

My understanding of day force is that not much is going to actually change. Managers will create ideal DAS', based on the current workload requirements, and day force simply plugs booksellers in based on availability and training (the longest, most inefficient part of scheduling)

I see no correlation of this bad for customer service and I highly doubt managers will be fired for altering schedules.

Furthermore, I applaud the company for continuing what had become a trend of fleshing out inefficiencies and putting systems in place to enhance productivity and save costs (no pay stubs for dd in weekly store mail, stickering Lego at distribution, hr access being robustly improved, no Discovery Weekend, taleo-this one is debatable, cycle counts on pdt and hopefully, day force).
(Anonymous)
Sep. 7th, 2015 05:29 pm (UTC)
Re: Dayforce
Dayforce seems put to put everyone in every department they are trained for very randomly, i.e. I have shifts at Cashwrap, CS, Digital and Kids, where previously I would very rarely get shifts other than cashwrap. Also, it schedules based on last years performance daily, so sometimes we may have 3 people at CW when it is dead since last year we had a bookfair or just a high influx of people. Only problem the shifts are very random shifts, I.e. 6:15 to 11 pm at Cashwrap with break coverage from 7pm to 7:45pm. Not to mention you have to request shifts at least a month in advaced.
(Anonymous)
Oct. 13th, 2015 11:09 pm (UTC)
Re: Dayforce
Any program with FORCE in the title should be suspect: Of course it's Canadian -- remember, they didn't have slavery or indentured servitude to sully their image.
This is a glimpse of the future. Better watch out!
(Anonymous)
Nov. 24th, 2015 02:57 pm (UTC)
Re: Dayforce
Found the Dayforce paid shill.
(Anonymous)
Jan. 14th, 2016 07:39 pm (UTC)
Re: Dayforce
I waited. It stinks. No book sellers closing, several people in music, no cahsiers- just a royal mess. Days where we have 5 people closing on the floor and days where we have 1. Some mistakes are caught but often not quick enough to fix and the book sellers pay.
(Anonymous)
Aug. 21st, 2015 07:53 pm (UTC)
RE: Dayforce
Set scheduling does not account for the needs of the business (no seasonality, sales trends, etc.) Furthermore, it does not foster a system of cross training since booksellers are locked into particular shifts in particular departments.

There's a lot of uncertainty about the new system. The best approach is to wait and see until the rollout. Fear mongering helps no one.

My understanding of day force is that not much is going to actually change. Managers will create ideal DAS', based on the current workload requirements, and day force simply plugs booksellers in based on availability and training (the longest, most inefficient part of scheduling)

I see no correlation of this bad for customer service and I highly doubt managers will be fired for altering schedules.

Furthermore, I applaud the company for continuing what had become a trend of fleshing out inefficiencies and putting systems in place to enhance productivity and save costs (no pay stubs for dd in weekly store mail, stickering Lego at distribution, hr access being robustly improved, no Discovery Weekend, taleo-this one is debatable, cycle counts on pdt and hopefully, day force).
(Anonymous)
Aug. 21st, 2015 09:34 pm (UTC)
Re: Dayforce
I guess we will all find out eventually. I have serious doubts but I will be happily surprised if it is a good change.
(Anonymous)
Aug. 21st, 2015 09:35 pm (UTC)
Re: Dayforce
This is a site for booksellers, but you sound like a manager.
(Anonymous)
Sep. 5th, 2015 06:06 am (UTC)
Re: Dayforce
Corporate PR posts on this site to spread their lies.. Just like they leave bogus employee reviews on Glass Door.... Riggio should be ashamed of what he has let this company become.
(Anonymous)
Sep. 2nd, 2015 01:55 am (UTC)
RE: Dayforce
Too bad Dayforce cannot create the "Ideal" Manager
(1) They actually take the Customer to the book and hand it to them instead of pointing where they can find it
(2) Somebody who does not hide in the back when the floor needs a body
(3) They do no wait until the last minute to hire and they learn to properly evaluate a person at their interview.
(4) They need to learn that trying to shame individuals on their Membership numbers on public boards in the break room and endless negative notes on the DAS does not motivate staff.
(5) They learn to be a role model for Customer Service and not let their staff get verbally abused for their bad behavior.

It is very sad because their experienced staff is ALL looking to leave.
(Anonymous)
Sep. 26th, 2015 06:49 am (UTC)
Re: Dayforce
What's sad is your unfortunate situation and store.

Not all stores and/or managers are like that. Mine certainly isn't. Our managers & leads are on the floor working with customers just like the rest of the staff. Our assistant managers do overnights! We have a new manager transferred in from another part of the country who will jump on a register if he sees a line of more than 3 people.

I'm sorry the people at your store act the way you describe but you shouldn't assume all stores are like that. My store isn't perfect but I enjoy the people I work with and working at the store.
(Anonymous)
Apr. 21st, 2016 06:09 am (UTC)
Re: Dayforce
Sounds like you work at my store!

Our new manager transferred from another state and has been with us less than a year. I've seen him work every part of the store but the cafe and definitely leads by example. He'll jump on register even if there's only one other person if he's close by and usually gets a membership! On top of all that he's as personable to the staff as he is to customers - easy to talk to.

All our leads and assistants WORK! They are always on the floor completing tasks, merchandising and working customer service. I never feel I'm left on my own and I know they have my back.

I'm truly sorry for anyone who doesn't have a store manager, assistants and leads like my store does. We work hard, we grouse and complain but I truly love working at my store. Overall we have a great staff and great management.

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