?

Log in

No account? Create an account

Previous Entry | Next Entry

Threatened with termination

So I've been with the company for over 11 years now. A couple of years ago I had a kid and my boyfriend started going to school full time so I could only work on the weekends. During the week I'm a stay at home mom. They were fine with my schedule. I also am not too good at selling memberships, it's my weakness. But I'm amazing at everything else in the store. Well tonight I got pulled aside and a manager told me since I only work 2 days a week and don't have open availability that If I didn't start getting memberships, I couldn't work there anymore. I was talking to another manager who told me to go to We Listen because they can't fire you over membership averages. I've heard bad things about We Listen. Has anyone else been threatened with termination over their card averages? Or fired?

Comments

( 91 comments — Leave a comment )
Page 1 of 2
<<[1] [2] >>
(Anonymous)
May. 26th, 2014 08:52 am (UTC)
I've heard of it happening, but mostly in stores where the management are assholes. I understand that they're also under pressure from above to get rid of anyone they can who makes over a starting wage - though generally they cut your hours down to nothing first, passive-aggressively. I suspect the manager in question thinks they can threaten you into boosting their bottom line, and since it's summer vacay there's no shortage of disposable applicants who are willing to take a short-term job for low pay and minimal hours if you don't perform and they are thus forced to fire you.
(Anonymous)
May. 31st, 2014 05:14 pm (UTC)
Barnes & Noble Booksellers Facebook Group.  Join us!

www.facebook.com/groups/2204987203/
ansur2
May. 26th, 2014 02:14 pm (UTC)
I had a positive experience with WeListen back in the day. If you're being threatened with termination anyway, it's not like placing a call is going to change much of anything!
(Anonymous)
May. 26th, 2014 09:58 pm (UTC)
Don't call We Listen, because they don't listen. It will get to the DM who will feed it back to your SM who will be mad and treat you a lot worse (it is possible, believe me). Basically, the SM can do whatever they want with no one to countermand them.
(Anonymous)
May. 26th, 2014 10:45 pm (UTC)
I e-mailed We Listen and kept my name and location out of it just to see what they had to say. Retaliation is prohibited by managers, so if I agree to use my name and have them investigate and they fire me, I can sue for wrongful termination. I'm sure they will avoid a lawsuit if they can.
(no subject) - (Anonymous) - May. 26th, 2014 10:50 pm (UTC) - Expand
(no subject) - (Anonymous) - May. 26th, 2014 11:55 pm (UTC) - Expand
(no subject) - (Anonymous) - May. 28th, 2014 06:41 pm (UTC) - Expand
(no subject) - (Anonymous) - May. 28th, 2014 09:21 pm (UTC) - Expand
(no subject) - (Anonymous) - May. 27th, 2014 03:38 am (UTC) - Expand
(no subject) - (Anonymous) - May. 27th, 2014 06:06 pm (UTC) - Expand
(Anonymous)
May. 27th, 2014 03:33 am (UTC)
I don't care what anyone on this board says do not call we listen or talk to any DM about this problem or you will be let go. If I was you I would calmly ask your manager that you are serious about improving membership sales and you would appreciate any ideas he has for doing better. Don't act defensive or cocky just ask for more feedback on how to improve. Also I would ask all the staff for ideas & suggestions. Of course if they really want to get rid of you for personal issues then move on because it's a no win situation. As a long term employee I feel all of our days are numbered here.
(Anonymous)
May. 27th, 2014 04:45 am (UTC)
It's probably better if you take a bigger view of this. Barnes and Noble is a failing company. Failing companies are NOT fun or enriching in any sense to work for. I would look to get a better work situation somewhere else. It will only get progressively worse at B&N IMHO.
(Anonymous)
May. 27th, 2014 11:04 am (UTC)
Why are you "bad" at selling memberships? Do you even offer them? Also, what kind of percentage are you talking? It's part of your job description. They could absolutely fire you outright or drastically reduce your hours over it.
(Anonymous)
May. 27th, 2014 12:50 pm (UTC)
Really. With only weekend availability and no selling skills, why would they keep you on the schedule? You should find something you like more and move on.
(no subject) - (Anonymous) - Jun. 12th, 2014 09:03 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 12th, 2014 01:23 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 12th, 2014 03:16 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 14th, 2014 05:18 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 15th, 2014 12:33 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 15th, 2014 04:23 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 16th, 2014 11:19 am (UTC) - Expand
(Anonymous)
May. 27th, 2014 02:39 pm (UTC)
I work only weekends, and don't sell a lot of memberships, and they've never had a problem with it. Weekends are much busier than weekdays in retail, why wouldn't they want people with weekend availability? It's people with no weekend availability they really don't want.

Are they scheduling you on the register? I don't sell a lot of memberships, so they simply don't schedule me on the register except during the holiday season. Not a big deal. There are lots of customer service shifts, and a few kids/break coverage/digital shifts. No one can reasonably be expected to sell a lot of memberships there.
(Anonymous)
May. 27th, 2014 04:02 pm (UTC)
Not usually. I cover breaks most shifts. They already bumped me down to 1 day a week, sometimes I work both sat and sun. But then again there's no one working usually on weekends. Short staffed most of the time. I close a lot and have to recover pretty much the whole store because everyone stands around talking or the managers hang out in the office. I'm one of their best employees, except for memberships, and they know it. I do offer memberships, if people say no I don't push the subject. I can't make someone buy a membership and I'm not a salesperson. Our store is very hard to manage, we've had 4 SMs in the past 5 years and they've all broke because of our store numbers. Our current SM has only been at our store for a couple months and she's already trying to get out and take other managers with her.
(Anonymous)
May. 27th, 2014 05:58 pm (UTC)
How long have you been with B&N? The longer you work here the more 50/25 cent raises you get therefore the more money you make. Companies that are losing money don't want to keep higher paid employees around when they can get a new employees off the street making close to minimum wage. Even if you win this battle just know eventually they are going to try to make life harder for you. B&N is about who you know and office politics so if you want to survive you have to play their game. You definitely don't win by calling we listen or talking to a DM.
(Anonymous)
May. 27th, 2014 06:09 pm (UTC)
If you want to keep your job tips:

Never call we listen it's a trap set up by corporate, always be looking for a better job but tell no one, don't gossip or complain on the job, be productive & stop worrying about what you can't control, don't trust anyone that works here, stay in school & get that degree, avoid conversations with DM's they can't be trusted, if hours are cut file for unemployment, save & invest some money, never show anger or stress on the job & always try to look happy, keep to yourself & avoid workplace drama, do whatever management wants & don't rock the boat, give no ideas or suggestions on how to improve anything, know that you max out on raises and will eventually stop getting raises, the longer you work here the more management wants you gone, if hours are reduced look at temp companies to make some money, file for food stamps if hours are reduced, ignore & avoid bad employees that create drama, laugh & have fun this company won't be around forever.
(Anonymous)
May. 28th, 2014 02:21 am (UTC)
Wash. Rinse. Repeat.
(no subject) - (Anonymous) - May. 28th, 2014 07:18 am (UTC) - Expand
(no subject) - (Anonymous) - May. 28th, 2014 01:55 pm (UTC) - Expand
(no subject) - (Anonymous) - May. 28th, 2014 02:13 pm (UTC) - Expand
(no subject) - (Anonymous) - May. 28th, 2014 01:59 pm (UTC) - Expand
(no subject) - (Anonymous) - May. 28th, 2014 02:15 pm (UTC) - Expand
(no subject) - (Anonymous) - May. 28th, 2014 02:41 pm (UTC) - Expand
(no subject) - (Anonymous) - May. 28th, 2014 09:44 pm (UTC) - Expand
(no subject) - (Anonymous) - May. 31st, 2014 03:15 am (UTC) - Expand
(no subject) - (Anonymous) - May. 31st, 2014 05:15 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 3rd, 2014 11:22 pm (UTC) - Expand
(Anonymous)
May. 30th, 2014 11:16 am (UTC)
Been there and done that. I worked (notice past tense) there for over 11 years. Had great reviews and never was "spoken to" for any reason. Also note I worked in 4 different locations and had great relationships with all managers and co-workers. At my last store, under new manager, things took a very different turn. His only focus was on memberships. I, too, did not do well selling them and was "spoken to", threatened with firing and even written up twice for not selling enough memberships. DO NOT go to WeListen. It will not turn out well if you do. Try and find a way to increase your membership sales or ask those who are successful for some hints. At the same time you probably should be looking for another job. Even though technically you can not be fired for not selling enough memberships, they will find some way or another to let you go. You may wonder what happened to me, well, I had a terrible accident at work and was not able to continue doing my job. I know for sure if the accident hadn't happened, I would have been let go because of the membership thing. Good luck to you!
(Anonymous)
May. 30th, 2014 11:33 am (UTC)
Why do you lie?
(no subject) - (Anonymous) - May. 31st, 2014 12:43 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 1st, 2014 12:04 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 1st, 2014 08:59 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 2nd, 2014 12:11 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 2nd, 2014 01:04 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 2nd, 2014 02:27 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 2nd, 2014 02:27 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 2nd, 2014 08:47 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 2nd, 2014 09:49 am (UTC) - Expand
(Anonymous)
May. 30th, 2014 04:54 pm (UTC)
The amazing fact about the corporate push for memberships is the expectation that you sell more while at the same time, they reduce the benefits of membership. The successful membership sellers are the ones that can lie through their teeth to get the gullible customer to bite. Oh, and by the way, the auto-renewal is a huge scam!!!!!

Last year I was fortunate enough to be in a closing store. NOT ONE bookseller was allowed to move to another store. Corporate feels that staff in a closing store is so tainted that there were no offers. Surrounding stores hired from the street while experienced booksellers were run off.

And by the way, our fuckwad of a DM demanded we sell memberships up until the day we closed! Our store was held to the same rediculous goal as every other store. Our manager took so much grief from the fucktard DM that he just gave up.

All this is just another example of how totally fucked up the execs are! They live in their ivory tower with their golden parachutes. If you want to make yourself sick: look at the annual report that gives their salaries.
(Anonymous)
May. 31st, 2014 04:17 am (UTC)
I find it interesting that they also have a sudden "problem" with your availability when they didn't before. This is the same technique that was just used on me to force me out after almost 18 years. "Open availability" looks like the new code for "how to get rid of expensive long term employees".
(Anonymous)
Jun. 1st, 2014 12:08 pm (UTC)
Maybe you didn't grow or improve in those 18 years. Maybe you got stale, bored, stuck in a rut. Maybe It was time to move on. Your availability 18 years ago has nothing to do with the requirement today. It's a new century. Wake up. You are not worth more than a newbie if you won't grow and do more. Up or out.
(no subject) - (Anonymous) - Jun. 1st, 2014 04:39 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 1st, 2014 09:00 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 2nd, 2014 01:23 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 1st, 2014 06:06 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 2nd, 2014 12:13 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 2nd, 2014 01:29 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 2nd, 2014 06:30 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 3rd, 2014 12:03 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 3rd, 2014 05:08 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 3rd, 2014 10:40 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 4th, 2014 04:47 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 4th, 2014 09:52 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 8th, 2014 06:05 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 12th, 2014 09:26 am (UTC) - Expand
(Anonymous)
Jun. 6th, 2014 06:27 am (UTC)
Update: I ended up speaking to my SM about the situation. She was very apologetic and told me that the ASM handled it wrong. The ASM was supposed to talk to everyone who had low numbers and encourage them to get their numbers up. I wasn't supposed to be threatened in any way. She told me she doesn't believe in firing over memberships, I just need to try to improve. I'm working with a coach and seeing if that helps. She also pulled aside the ASM and told her what I said and she came and talked to me and also apologized. My ASM asked me for future reference how she should better handle a talk like that and I told her "I see your struggling on cards, can we help in any way?" That sounds more encouraging than threatening. She agreed to work on her wording. I'm also picking up some hours over the summer. :)
(Anonymous)
Jun. 6th, 2014 07:33 am (UTC)
I am so glad that you could talk to your manager and work it out. I hope you can get those member numbers up now! Best of luck.
(no subject) - (Anonymous) - Jun. 6th, 2014 12:27 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 6th, 2014 11:04 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 6th, 2014 05:07 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 6th, 2014 05:10 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 6th, 2014 05:19 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 6th, 2014 07:37 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 6th, 2014 07:50 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 6th, 2014 07:55 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 7th, 2014 01:46 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 8th, 2014 03:11 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 8th, 2014 07:42 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 8th, 2014 07:43 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 9th, 2014 03:06 pm (UTC) - Expand
(Anonymous)
Jun. 6th, 2014 07:58 pm (UTC)
Never call we listen it's a trap set up by corporate, always be looking for a better job but tell no one, don't gossip or complain on the job, be productive & stop worrying about what you can't control, don't trust anyone that works here, stay in school & get that degree, avoid conversations with DM's they can't be trusted, if hours are cut file for unemployment, save & invest some money, never show anger or stress on the job & always try to look happy, keep to yourself & avoid workplace drama, do whatever management wants & don't rock the boat, give no ideas or suggestions on how to improve anything, know that you max out on raises and will eventually stop getting raises, the longer you work here the more management wants you gone, if hours are reduced look at temp companies to make some money, file for food stamps if hours are reduced, ignore & avoid bad employees that create drama, laugh & have fun this company won't be around forever.
(Anonymous)
Jun. 9th, 2014 01:30 pm (UTC)
Get yourself a piece of cardboard and write. "Pregnant and Homeless!! Please Help. God Bless You". Sit at the side of the road and cry a lot. That should do it.
(no subject) - (Anonymous) - Jun. 9th, 2014 03:05 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 9th, 2014 05:05 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 11th, 2014 01:32 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 11th, 2014 09:27 am (UTC) - Expand
(no subject) - (Anonymous) - Jun. 11th, 2014 05:04 pm (UTC) - Expand
(no subject) - (Anonymous) - Jun. 12th, 2014 12:57 am (UTC) - Expand
(Anonymous)
Jun. 7th, 2014 02:33 am (UTC)
God bless you for posting this. This is really good advice and I will be sharing with my co-workers.
Page 1 of 2
<<[1] [2] >>
( 91 comments — Leave a comment )

Profile

camel
bn_booksellers
Barnes & Noble bookseller breakroom

Latest Month

March 2018
S M T W T F S
    123
45678910
11121314151617
18192021222324
25262728293031

Page Summary

Powered by LiveJournal.com
Designed by Tiffany Chow