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I Should Write My Posts in Quatrains!

So, how many of my core predictions have come true? Better Cafe menu/service, check. Espresso POD machines within the stores, check. Beer/wine sales in our Cafe? Check, as of two months ago. Seriously, people...I feel like friggin' Nostradamus. I can't wait to see what our Media Centers look like...and the patterns of our new comfy chairs/couches...

I LOVE BN. And I'm pleased they've taken my advice :)


Apr. 13th, 2016 05:14 pm (UTC)
I'm new to this forum, but have been in books for several years. I haven't seen any of these things at my store, except for the better food offerings and POD machine. There is definitely no alcohol being served in our cafe, and thank goodness. I'm sure not looking forward to cleaning up beer spills/rings on the shelves and off the floor- coffee is bad enough. As for Espresso POD machines, we are now the McD's of coffee. Gone are the artistic drinks that took time and skill to make. Any yahoo off the street can push a button, and if you think that's a disservice to our cafe staff, you're right. I remember when working in the cafe wasn't the equivalent of working fast food, but the recent server hires in our store have come directly from area FF places. So there's that. Comfy chairs/couches? You mean the free nap centers we used to have that catered to our area homeless? Our "new" 3 years ago manager (LOVE her) pulled the disgusting, never cleaned, people putting their feet without shoes on them, wouldn't sit in them without a hazmat suit upholstered "chairs" off the floor and into the dumpster. Best thing that ever happened. We have the wooden mission chairs and a couple of "study" tables for people to peruse at length (read for free, but not actually purchase), but nobody falls asleep or takes off their shoes, or stashes books in the cushions for their return visit anymore. Hope those chairs and heaven forbid couches, NEVER come back. And what Media Center? I heard we FINALLY wised up and are pulling out the nook counters? Hope so much that this is true and we can get back to focusing on what we do best- sell books. My title says BOOKseller, and I work for a BOOK store. I love the Toys and Games expansion, that's been really cool. But these other things? Overwhelmingly meh. I don't know who smithback is- if he is or isn't Mr.B, but your predictions haven't panned out for any of the 12 or so stores in my district.
Apr. 13th, 2016 05:38 pm (UTC)
Opps- Espresso POD's for books
Sorry, just read some old posts about Espresso POD's being book printers. My ignorance is showing, but my comments about the cafes stand. Also thought of one more thing, when I went to the Amazon bookstore in my city, the online v instore price was the same. Also a complete lack of anything resembling customer service, but how nice to not have to look customers in the face and "explain" why we charge more in store.
Apr. 13th, 2016 06:03 pm (UTC)
Re: Opps- Espresso POD's for books
I would think there would be a section in the café that the alcohol would not be able to pass. People will not be permitted to be walking around the store with a beer or a glass of wine.
Apr. 14th, 2016 05:06 pm (UTC)
Beer & wine is being tested in one cafe -- Store 2133, New Hartford, NY.

The Espresso Print-On-Demand machines are in three stores -- #2675 (Union Square, NYC), #2597 (Paramus, NJ), and #2782 (Willow Grove, PA). They've been there for well over a year, yet the company has made no move to expand them to further stores.

So these "predictions" Smithback is trumpeting as personal successes, as though he has somehow been whispering in Len Riggio's ear all this time, are nothing more than tests. We test new ideas and practices all the time, and they don't always end up being rolled out to the entire company.

So yes, Smithback, by all means, pat yourself on the back. And then go fuck yourself and get back to work. Those books don't shelve themselves.


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