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New scheduling tool

Just wondering if anyone's store has started using the new scheduling tool? Has it been better or worse than manager's doing the scheduling? Is it good for flexible schedules or limited availability? We have a couple employees(myself included) who only work 1 or 2 days a week, does it allow us to keep our original availability?

Comments

( 48 comments — Leave a comment )
(Anonymous)
Aug. 13th, 2015 01:08 pm (UTC)
I thought they were supposed to have switched over to Dayforce by now, but the schedules and DAS sheets at my store are still being done the old way. I work two jobs, so most days i have some limit on my availability, and I'm genuinely concerned that this new program will stick me with 1-2 shifts instead of my usual 4-5.
(Anonymous)
Aug. 13th, 2015 05:57 pm (UTC)
Too bad
You are SOL. The dayforce system writes all the schedules and managers can not change anything or they get fired. It's a take it or quit scenario.
(Anonymous)
Aug. 17th, 2015 07:26 am (UTC)
RE: Too bad
I find it hard to believe that the managers won't be allowed to finesse the schedule. Over on the Facebook group I hear about test stores where Dayforce didn't schedule anyone in Kids or Music, or had all the staff go to lunch at the same time. It sounds like it has a lot of problems that need to be worked out.
(Anonymous)
Oct. 18th, 2015 07:44 pm (UTC)
Re: Too bad
I was told by my manager that an ASM in a different store was given an IP for changing the Dayforce schedule as this was her second warning. This Dayforce will definitely keep the part timers from going over their weekly allotted hours.
(Anonymous)
Apr. 13th, 2016 04:42 pm (UTC)
Re: Too bad
This is not true- my managers change the schedule frequently to allow us PT's to work another job or go to school. They've all been at this location for a few years, and nobody is getting fired.
(Anonymous)
Nov. 14th, 2015 04:48 pm (UTC)
Dayforce is terrible. I am forced to leaving the company and losing all my benefits that I have got because dayforce can't work or won't work around my current availability. I work one day a week and at this point its not worth it. So if you have another job be prepared to have your hours cut big time and any sick time, personal time, or vacation time you may have say bye to that too because they will be forced to cut ur hours down to 8 or 12.
(Anonymous)
Aug. 27th, 2016 07:59 pm (UTC)
I'm afraid too...
I need to have a procedure in a hospital and have seen other employees lose hours over needing little changes. I am concerned that this is going to totally screw my hours, even though I'll only be out for two days.
(Anonymous)
Aug. 20th, 2015 10:21 pm (UTC)
Dayforce
I dread the coming of the new system, which I hear will start in October-(really-right before the Holiday season???!!!).. I think it will be very bad for customers and very bad for employees. When I told my friends, they said that the only reason they come to the store at all is for the great service we give; if that goes away they said they will be shopping online! I will probably have to change my availability to cope. I say, if you want to save Manager hours doing schedules, give us all set schedules that don't change and then there would be very little scheduling to do-what a novel idea that would be.
(Anonymous)
Aug. 21st, 2015 06:01 pm (UTC)
RE: Dayforce
Set scheduling does not account for the needs of the business (no seasonality, sales trends, etc.) Furthermore, it does not foster a system of cross training since booksellers are locked into particular shifts in particular departments.

There's a lot of uncertainty about the new system. The best approach is to wait and see until the rollout. Fear mongering helps no one.

My understanding of day force is that not much is going to actually change. Managers will create ideal DAS', based on the current workload requirements, and day force simply plugs booksellers in based on availability and training (the longest, most inefficient part of scheduling)

I see no correlation of this bad for customer service and I highly doubt managers will be fired for altering schedules.

Furthermore, I applaud the company for continuing what had become a trend of fleshing out inefficiencies and putting systems in place to enhance productivity and save costs (no pay stubs for dd in weekly store mail, stickering Lego at distribution, hr access being robustly improved, no Discovery Weekend, taleo-this one is debatable, cycle counts on pdt and hopefully, day force).
(Anonymous)
Sep. 7th, 2015 05:29 pm (UTC)
Re: Dayforce
Dayforce seems put to put everyone in every department they are trained for very randomly, i.e. I have shifts at Cashwrap, CS, Digital and Kids, where previously I would very rarely get shifts other than cashwrap. Also, it schedules based on last years performance daily, so sometimes we may have 3 people at CW when it is dead since last year we had a bookfair or just a high influx of people. Only problem the shifts are very random shifts, I.e. 6:15 to 11 pm at Cashwrap with break coverage from 7pm to 7:45pm. Not to mention you have to request shifts at least a month in advaced.
(Anonymous)
Oct. 13th, 2015 11:09 pm (UTC)
Re: Dayforce
Any program with FORCE in the title should be suspect: Of course it's Canadian -- remember, they didn't have slavery or indentured servitude to sully their image.
This is a glimpse of the future. Better watch out!
(Anonymous)
Nov. 24th, 2015 02:57 pm (UTC)
Re: Dayforce
Found the Dayforce paid shill.
(Anonymous)
Jan. 14th, 2016 07:39 pm (UTC)
Re: Dayforce
I waited. It stinks. No book sellers closing, several people in music, no cahsiers- just a royal mess. Days where we have 5 people closing on the floor and days where we have 1. Some mistakes are caught but often not quick enough to fix and the book sellers pay.
(Anonymous)
Aug. 21st, 2015 07:53 pm (UTC)
RE: Dayforce
Set scheduling does not account for the needs of the business (no seasonality, sales trends, etc.) Furthermore, it does not foster a system of cross training since booksellers are locked into particular shifts in particular departments.

There's a lot of uncertainty about the new system. The best approach is to wait and see until the rollout. Fear mongering helps no one.

My understanding of day force is that not much is going to actually change. Managers will create ideal DAS', based on the current workload requirements, and day force simply plugs booksellers in based on availability and training (the longest, most inefficient part of scheduling)

I see no correlation of this bad for customer service and I highly doubt managers will be fired for altering schedules.

Furthermore, I applaud the company for continuing what had become a trend of fleshing out inefficiencies and putting systems in place to enhance productivity and save costs (no pay stubs for dd in weekly store mail, stickering Lego at distribution, hr access being robustly improved, no Discovery Weekend, taleo-this one is debatable, cycle counts on pdt and hopefully, day force).
(Anonymous)
Aug. 21st, 2015 09:34 pm (UTC)
Re: Dayforce
I guess we will all find out eventually. I have serious doubts but I will be happily surprised if it is a good change.
(Anonymous)
Aug. 21st, 2015 09:35 pm (UTC)
Re: Dayforce
This is a site for booksellers, but you sound like a manager.
(Anonymous)
Sep. 5th, 2015 06:06 am (UTC)
Re: Dayforce
Corporate PR posts on this site to spread their lies.. Just like they leave bogus employee reviews on Glass Door.... Riggio should be ashamed of what he has let this company become.
(Anonymous)
Sep. 2nd, 2015 01:55 am (UTC)
RE: Dayforce
Too bad Dayforce cannot create the "Ideal" Manager
(1) They actually take the Customer to the book and hand it to them instead of pointing where they can find it
(2) Somebody who does not hide in the back when the floor needs a body
(3) They do no wait until the last minute to hire and they learn to properly evaluate a person at their interview.
(4) They need to learn that trying to shame individuals on their Membership numbers on public boards in the break room and endless negative notes on the DAS does not motivate staff.
(5) They learn to be a role model for Customer Service and not let their staff get verbally abused for their bad behavior.

It is very sad because their experienced staff is ALL looking to leave.
(Anonymous)
Sep. 26th, 2015 06:49 am (UTC)
Re: Dayforce
What's sad is your unfortunate situation and store.

Not all stores and/or managers are like that. Mine certainly isn't. Our managers & leads are on the floor working with customers just like the rest of the staff. Our assistant managers do overnights! We have a new manager transferred in from another part of the country who will jump on a register if he sees a line of more than 3 people.

I'm sorry the people at your store act the way you describe but you shouldn't assume all stores are like that. My store isn't perfect but I enjoy the people I work with and working at the store.
(Anonymous)
Apr. 21st, 2016 06:09 am (UTC)
Re: Dayforce
Sounds like you work at my store!

Our new manager transferred from another state and has been with us less than a year. I've seen him work every part of the store but the cafe and definitely leads by example. He'll jump on register even if there's only one other person if he's close by and usually gets a membership! On top of all that he's as personable to the staff as he is to customers - easy to talk to.

All our leads and assistants WORK! They are always on the floor completing tasks, merchandising and working customer service. I never feel I'm left on my own and I know they have my back.

I'm truly sorry for anyone who doesn't have a store manager, assistants and leads like my store does. We work hard, we grouse and complain but I truly love working at my store. Overall we have a great staff and great management.
(Anonymous)
Aug. 22nd, 2015 11:58 pm (UTC)
Fuck you!
(Anonymous)
Aug. 23rd, 2015 03:18 pm (UTC)
Day Force/Dark Force
Good thing the name of the new system doesn't have a creepy name like the Dark Force!
At the store where I have worked for many years, I am guessing about 70% of the employees must be working more than one job, in school, drawing social security or lives with their parents since they couldn't possibly live on part-time minimum wage. One of the few remaining benefits of working at BN part-time is the flexibility in scheduling. It will be interesting to see if the Dark Force oops I mean Day Force will somehow accommodate the majority of the staff. I know scheduling is time-consuming and frustrating, but having this large part-time pool allows for a diversity of well educated people from a variety of occupations that makes a knowledgeable sales unit. I hope the new system will not squeeze us out by the long-in-use-method of "Let's just give him/her fewer and fewer hours and they will go away". Now what appears to the employee as an oversight ("Hmm they just forgot to put me on the schedule?") will be blamed on a computer program.
Hoping for the best....
(Anonymous)
Aug. 23rd, 2015 03:34 pm (UTC)
Ceridian dayforce
http://www.ceridian.com/human-capital-management/workforce-management-wfm/index.html

Not much info, but a few graphics on what it might look like and the capabilities.
(Anonymous)
Sep. 9th, 2015 10:43 am (UTC)
RE: Ceridian dayforce
"Human capital management"? This is what's wrong with corporate America in general, not just B&N.
(Anonymous)
Sep. 5th, 2015 05:43 am (UTC)
America's most fucked up company just got worse. Fuck Barnes and Noble.
(Anonymous)
Sep. 5th, 2015 06:32 am (UTC)
This will save the ASM 20 hours a month working on the schedule so he or she can now work the shifts of employees who were smart enough to just call in sick at the last minute instead trying to navigate this insane software.. Another amazingly stupid idea by Corporate.
(Anonymous)
Sep. 9th, 2015 10:47 am (UTC)
More likely they'll save 20 hours not writing the schedule by hand, but then spend those 20 hours fixing all the idiot errors the computer makes.
(Anonymous)
Oct. 20th, 2015 02:16 am (UTC)
Oddly enough, I first read this as 20 hours a week and that seemed a fair estimate.
(Anonymous)
Sep. 20th, 2015 02:28 pm (UTC)
fuck you-Cathy Lane
Fuck you-Cathy Lane!

That is all!
(Anonymous)
Sep. 21st, 2015 02:04 pm (UTC)
RE: fuck you-Cathy Lane
Couldn't agree more.
I have no respect for her as she has no integrity (and I work for her)!
(Anonymous)
Oct. 7th, 2015 02:27 pm (UTC)
Help please...
Hello, we just got the day force system at my store this week and I was just wondering if someone could help me log into the app for my phone.. What goes in the company line? and is the username just your employee number? Thank you for the help!
(Anonymous)
Oct. 7th, 2015 02:33 pm (UTC)
Re: Help please...
Company Name: barnesandnoble
Username: your employee number
Password: last three digits of employee number+the word Login attached (ex. 123Login)
(Anonymous)
Aug. 29th, 2016 02:26 am (UTC)
RE: Re: Help please...
Thank you
(Anonymous)
Oct. 16th, 2015 09:52 am (UTC)
New scheduling schefulin
I have been at Barnes and Knobles for about six months now and rely on my weekly check since I am retired. Got the new schedule posted and I am not even scheduled to work. I have been getting at least 20 hours a week now I have 0 hours. Is this because I am not doing a good job. I Need at least 15 hours. How do u go from 20 to 0 hours am I being punished.
(Anonymous)
Oct. 23rd, 2015 06:43 pm (UTC)
Re: New scheduling schefulin
No. It's because you can't spell "Barnes & Noble" after 6 months of working here moron.
(Anonymous)
Oct. 25th, 2015 02:13 am (UTC)
Re: New scheduling schefulin
The same thing happened to me. I was told I needed to work at least 3 days a week to be considered a part-time employee. I can only work weekends, so I was bumped to seasonal and told I might occasionally pick up shifts. The funny thing is, we literally just had 10 people up and quit in like 2 weeks time and I was still getting zero hours. I ended up quitting.
(Anonymous)
Nov. 6th, 2015 09:45 pm (UTC)
dayforce
most of the booksellers are unhappy, makes a lot of mistakes, does not allow for holiday week, scheduling everyone 40 hours anyway. Seems to be full of bugs, hard to use and keeping managers in the office way more than before!
(Anonymous)
Nov. 7th, 2015 06:44 pm (UTC)
I didn't think Barnes could get worse. I was wrong
(Anonymous)
Nov. 9th, 2015 04:00 am (UTC)
Day Force sucks fat goose eggs. How the hell do I even put in my availability?!?!?!
(Anonymous)
Nov. 18th, 2015 07:46 pm (UTC)
I have no idea what my password could possibly be after logging in once. It's not the default password and it's not any other password I normally use- anyone remember the requirements (like capital letter, at least one number, etc.)? I would feel really stupid going to my manager to have her reset my whole password (also why the HELL can't I just do it from my own computer like with literally any other website requiring a password???). So annoying. It's like hyper-secure for literally no reason. Nobody's going to try to hack into my goddamn Barnes & Noble part-time schedule. Literally nobody cares about it but me.
(Anonymous)
Nov. 22nd, 2015 08:21 pm (UTC)
Holiday Schedules
Holy fuck. My manager posted the holiday schedules last week. They are the worst I've ever seen. SM stated NO CHANGES!!

I'm proud to say yesterday was my last day at B&N! After 10 years, I am finally going to enjoy this holiday season.

Hey B&N: go fuck yourself!
(Anonymous)
Nov. 27th, 2015 04:37 pm (UTC)
Black Friday
Dayforce scheduled a crew of 10 from 4-10am today (Black Friday).

I was one of the lucky ones to be scheduled for this lovely shift.

I reported for duty on time. Six of my lovely coworkers called out. So 3 booksellers along with myself got about halfway through the setup by the time the doors opened. SM was in the office on the phone the whole time.

This AM really sucked!
(Anonymous)
Dec. 9th, 2015 04:09 am (UTC)
My honest opinion on dayforce...
Dayforce was supposed to make schduling easier but it hasn't, it's actually much more work now. Why is that? ohhhh i'd love to explain;

So dayforce has this option called "autofill" all managers were told "autofill" would automatically put in employees and save us time. But it's actually the opposite. Once you put in everyone's availability into the system dayforce DOES know when everyone can work and wont put them in on times they can't work BUT the issue is that's all it does... once you select autofill it will put in shifts WITH GAPS IN EVERY DEPARTMENT! 3 hour gaps in music and kids... making head cashiers come in after the store opens.. the list goes on.

I know how to use it better than anyone else on my staff and I've been getting flack for not getting scheduling done 3 weeks out when it's the busiest time of the year. Why have I not finished it quickly? because I'm not going to use an automated scheduling program to automatically put in employees and leaving HUGE GAPS in every department!Once you post a dayforce schedule everyone can see it, you CAN'T un-post it.. So guess what I have to do if i have to re-edit a schedule that's posted? I have to call my WHOLE STAFF individually and let them know I changed their shift.

To top that off dayforce does not know how skilled each staff member is.. so it's not gonna know that it shouldn't put in a new hire to work a busy Saturday or how to schedule ideal training hours. The amount of time it takes to re-edit a schedule after you use autofill is more time consuming than just getting a piece of paper and writing out a schedule by hand.

why the hell would i post a holiday schedule with so much errors and cause my store to lose profit? All dayforce does is make scheduling harder and it's not that it's a difficult program, it's the fact that it's EXTREMELY tedious and if their are errors you have to do so much to fix them.

(Anonymous)
Dec. 9th, 2015 04:51 pm (UTC)
RE: My honest opinion on dayforce...
But Bottini gets to keep his job for another week for bringing this on board.
(Anonymous)
Dec. 31st, 2015 10:34 pm (UTC)
dayforce
This is an improvement!!!!!! Really???? This is just another way for management to waste more time talking to themselves, repeating idiotic marketing strategies and wasting company resources (ie. payroll). There is absolutely no need for 3 assistant managers that sit at their desks 95% of the time anf complain that their not making enough money. Time for this company to be bought out and run by aggressive, assertive, sales & profit driven,personnel. I thought the "How to loose money" syndrome was past with the selling of the Nook business to Samsung. Guess not?
(Anonymous)
Jan. 1st, 2016 02:15 pm (UTC)
Re: dayforce
We didn't sell the NOOK business to Samsung. What we did was get them to let us install our NOOK bloatware on their tablets so we wouldn't have to lose millions of dollars every quarter on designing and manufacturing our own tablets. Except guess what? We're STILL hemmoraging money on NOOK every quarter, and eBook sales continue to collapse.

I found these articles a fascinating read:

http://www.theguardian.com/business/2015/nov/20/waterstones-profit-books-amazon

http://www.slate.com/articles/business/moneybox/2015/12/barnes_noble_is_dying_waterstones_in_the_u_k_is_thriving.html

The SparkNotes version: Waterstones, the UK version of B&N, has brought itself back from the brink of bankruptcy and disaster by focusing on bookselling: tailoring its offerings to each town or neighborhood they're serving, not taking money from publishers to put books on the front table or artificially run them up the bestseller list, throwing out planograms, ending their partnership with Amazon to sell Kindles, and ultimately: trusting their booksellers. Sounds like the exact opposite of everything B&N does.
(Anonymous)
Feb. 17th, 2016 04:16 am (UTC)
Re: Another Dayforce comment
Well, it's been roughly 5 months since our store started using Dayforce and my observations are as follows...

Worst timing ever to release a software program during the start of the holiday season. Considering B&N likely paid a pretty penny for the software, the company (Dayforce) should have provided more thorough training besides a book and some videos. Regional / district training sessions by company reps should have been on the agenda.

For the last 7+ years I have watched a variety of ASMs sit in the office, drink coffee, and take their sweet time creating the Excel schedule and DASs...typically on one day, all day. Now, I get to watch the ASM spend 3 days doing it. The scheduling ASM is barely on the floor because apparently Dayforce is such a convoluted pain.

Recently, the mgmt realized that there was some kind of issue with Dayforce in which the end of week results were constantly over on hours....by alot. Turns out everyone failed to read a page in the Dayforce manual that mentions something about breaks not being omitted and apparently this is a known programming glitch (stated somewhere in the manual). Because of this huge oversight, it is unlikely the mgmt team will see raises this year because payroll is out of control. The solution? Trim employee hours and coverage....yay.
(Anonymous)
May. 17th, 2016 10:20 am (UTC)
Great
Interesting piece , Speaking of which , people have been needing a Employee Pay Stub , We used a fillable document here http://goo.gl/BLKe7j
( 48 comments — Leave a comment )

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