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BN's Future

Two years ago, I predicted that BN would embrace POD machines - and alas, that prediction came true.  My other predictions - media departments, wine bars/expanded Cafe service, comfy chairs/couches - have not come to fruition yet, but I believe they are within BN's future - and that we'll see them shortly.

Despite all the negative shit in this forum, what GOOD things have you seen?  Solid merchandising incentives (like "Pop Culture)?  Better ePlanner directives?  Better ideas?

I'll admit when I've been wrong, and I was a supporter of Lynch's Nook Study/University push.  But that didn't work out as we'd hoped, and I regret the $$$ wasted - and the backtracking/redirection BN has gone through because of Lynch's ideas.  (I can't help but think how that money might have been better spent for store improvements, payroll dollars, and increasing employees' salaries.)  But I appreciate our new direction - faults and all - to become a stronger company in the years to come.  And I believe that the Samsung Galaxy Nook (an outsourcing project that BN should have done years ago) will help us solidify our place within the book selling marketplace.

Thoughts?

Comments

( 121 comments — Leave a comment )
(Anonymous)
Aug. 8th, 2014 12:07 pm (UTC)
Yawn........
(Anonymous)
Aug. 8th, 2014 05:10 pm (UTC)
We are all burned-out on the Get Pop-Cultured events at my store. Too many events in too long of a time-frame. They should have just had 2 or 3 themed Saturdays in a row. With no clear directions, no budget and absolutely no added hours these events have been very stressful on employees that are already stretched way too thin. We have no hours for shelving but they want us to spend all our time and resources on these Pop-Culture events. Getting the books onto the sales floor where we can find them for our customers will bring in a considerable more amount of money than these ill conceived events ever will. And where's the new Samsung nook? Anybody hear any news about it? Our digital plan is sky-high but there are no new nooks or even old nooks in the store to sell. And forget about getting any directives on what to tell customers when they come in asking about it. We just shrug our shoulders and say we don't know. I feel like at the store level we've just all been left to drown.
(Anonymous)
Aug. 9th, 2014 04:35 pm (UTC)
Seconded.

I also don't like the management expecting employees to use their personal social media outlets (Facebook, Twitter, etc.) to promote these events for them.
(no subject) - (Anonymous) - Aug. 10th, 2014 01:34 am (UTC) - Expand
(no subject) - (Anonymous) - Aug. 12th, 2014 04:10 pm (UTC) - Expand
(no subject) - smithback - Aug. 10th, 2014 04:07 am (UTC) - Expand
(no subject) - chester04 - Aug. 11th, 2014 04:21 pm (UTC) - Expand
(no subject) - smithback - Aug. 16th, 2014 02:14 am (UTC) - Expand
(no subject) - pachakuti - Aug. 12th, 2014 09:22 am (UTC) - Expand
(no subject) - (Anonymous) - Aug. 14th, 2014 11:16 pm (UTC) - Expand
Social Media - (Anonymous) - Aug. 13th, 2014 07:42 pm (UTC) - Expand
(no subject) - (Anonymous) - Aug. 15th, 2014 06:32 am (UTC) - Expand
(no subject) - smithback - Aug. 16th, 2014 02:20 am (UTC) - Expand
(no subject) - (Anonymous) - Aug. 16th, 2014 08:16 am (UTC) - Expand
Fuck B&N anti-blogging policy. - (Anonymous) - Aug. 16th, 2014 08:16 pm (UTC) - Expand
(no subject) - (Anonymous) - Aug. 16th, 2014 08:17 pm (UTC) - Expand
(no subject) - smithback - Aug. 10th, 2014 03:50 am (UTC) - Expand
(Anonymous)
Aug. 9th, 2014 02:17 pm (UTC)
go fuck yourself, corporate shill
smithback
Aug. 10th, 2014 03:53 am (UTC)
"Go fuck yourself?" Seriously? Well, how about this: "Go find another job, loser." Specifically, go find another job you entitled loser. And be sure to include your attitude within your resume.
(no subject) - smithback - Aug. 10th, 2014 04:05 am (UTC) - Expand
(no subject) - smithback - Aug. 10th, 2014 04:17 am (UTC) - Expand
(no subject) - (Anonymous) - Aug. 11th, 2014 12:26 pm (UTC) - Expand
(no subject) - (Anonymous) - Aug. 10th, 2014 04:47 am (UTC) - Expand
(no subject) - smithback - Aug. 10th, 2014 05:01 am (UTC) - Expand
(no subject) - (Anonymous) - Aug. 11th, 2014 04:06 pm (UTC) - Expand
(no subject) - smithback - Aug. 13th, 2014 01:43 am (UTC) - Expand
(no subject) - (Anonymous) - Aug. 13th, 2014 03:22 am (UTC) - Expand
The reality of Smithback's wine bar dreams - (Anonymous) - Aug. 13th, 2014 11:04 pm (UTC) - Expand
no - (Anonymous) - Aug. 15th, 2014 11:00 pm (UTC) - Expand
(no subject) - (Anonymous) - Aug. 10th, 2014 08:54 am (UTC) - Expand
(no subject) - smithback - Aug. 16th, 2014 02:21 am (UTC) - Expand
(no subject) - (Anonymous) - Aug. 15th, 2014 06:34 am (UTC) - Expand
(no subject) - (Anonymous) - Aug. 10th, 2014 08:51 am (UTC) - Expand
Are you well liked Smithback? - (Anonymous) - Aug. 18th, 2014 11:55 pm (UTC) - Expand
Re: Are you well liked Smithback? - smithback - Sep. 28th, 2014 03:28 am (UTC) - Expand
Omg. Have you guys seen this? - (Anonymous) - Aug. 18th, 2014 11:51 pm (UTC) - Expand
Re: Omg. Have you guys seen this? - (Anonymous) - Aug. 21st, 2014 09:01 pm (UTC) - Expand
(Anonymous)
Aug. 12th, 2014 12:28 am (UTC)
I love tablets and ebooks. That being said bookstores will be a thing of the past as more and more people use them for reading ebooks. Ebooks can be downloaded directly so what need is there for a brick & mortar bookstore with paper books. I just don't understand how employees think any tablet or ereaders will save this company?

This company will eventually close due to ebooks, tablets and cheap online books.
(Anonymous)
Aug. 12th, 2014 12:32 am (UTC)
What pod machines?
I have never seen a POD machine on the floor or in the back. Are you just making stuff up at this point?
(Anonymous)
Aug. 12th, 2014 09:01 am (UTC)
Re: What pod machines?
No, he's not. The POD machines are being tested in a few stores, and would presumably expand if successful. I'm somewhere on the east coast, and the nearest store that's piloting POD is Willow Grove, PA.
Re: What pod machines? - (Anonymous) - Aug. 12th, 2014 02:11 pm (UTC) - Expand
Re: What pod machines? - smithback - Aug. 12th, 2014 11:49 pm (UTC) - Expand
Re: What pod machines? - (Anonymous) - Aug. 13th, 2014 01:54 pm (UTC) - Expand
Re: What pod machines? - (Anonymous) - Aug. 13th, 2014 07:47 pm (UTC) - Expand
Re: What pod machines? - smithback - Aug. 16th, 2014 02:26 am (UTC) - Expand
Re: What pod machines? - (Anonymous) - Aug. 18th, 2014 04:28 pm (UTC) - Expand
Re: What pod machines? - (Anonymous) - Aug. 18th, 2014 05:54 pm (UTC) - Expand
(Anonymous)
Aug. 12th, 2014 12:40 am (UTC)
Good vs. Bad at Barnes & Noble.
Good: quirky bookseller that are hard working and kind, being around books and a few of the good booksellers, a small fraction of managers that don't buy into the corporate crap.

Bad: Asshole management, know it all employees that are arrogant and in complete denial, know it all employees that eventually stab the good employees in the back, management that doesn't listen to employees ideas, district managers that make life harder for employees and never have any good ideas to improve working life, employees like Smithback who think any criticism is from negative employees, management that cuts hours just because employees have been around for awhile.
(Anonymous)
Aug. 12th, 2014 04:13 pm (UTC)
Re: Good vs. Bad at Barnes & Noble.
No. We cut your hours because you're a jerk.
Re: Good vs. Bad at Barnes & Noble. - smithback - Aug. 13th, 2014 01:42 am (UTC) - Expand
Re: Good vs. Bad at Barnes & Noble. - (Anonymous) - Aug. 14th, 2014 11:13 pm (UTC) - Expand
Re: Good vs. Bad at Barnes & Noble. - (Anonymous) - Aug. 16th, 2014 07:59 pm (UTC) - Expand
Re: Good vs. Bad at Barnes & Noble. - (Anonymous) - Aug. 13th, 2014 02:36 pm (UTC) - Expand
(Anonymous)
Aug. 13th, 2014 05:26 am (UTC)
Employees like Smithback are destroying this company.
Many of us long term employees have given up and have just accepted these bad apples will destroy bn.
(Anonymous)
Aug. 13th, 2014 07:22 pm (UTC)
Re: Employees like Smithback are destroying this company.
Smithback was outed a while back as Mark Bottini.

Bottini - (Anonymous) - Aug. 15th, 2014 06:38 am (UTC) - Expand
Re: Bottini - (Anonymous) - Aug. 15th, 2014 04:17 pm (UTC) - Expand
Re: Bottini - (Anonymous) - Aug. 15th, 2014 09:17 pm (UTC) - Expand
Re: Employees like Smithback are destroying this company. - (Anonymous) - Aug. 16th, 2014 08:22 am (UTC) - Expand
(Anonymous)
Aug. 15th, 2014 05:07 pm (UTC)
music dept
some sad sap trying to keep his job up in corporate just made us separate Television (the only simple section in music/dvd) into 500 different categories. this makes things harder to browse and harder to organize. and it was completely unnecessary.
smithback
Aug. 16th, 2014 02:29 am (UTC)
Re: music dept
Yeah. I'm not sure how I feel about that.
A Special Request For Smithback. - (Anonymous) - Aug. 18th, 2014 11:48 pm (UTC) - Expand
Re: A Special Request For Smithback. - (Anonymous) - Aug. 19th, 2014 08:07 pm (UTC) - Expand
Re: A Special Request For Smithback. - smithback - Aug. 22nd, 2014 02:44 am (UTC) - Expand
Re: A Special Request For Smithback. - (Anonymous) - Aug. 22nd, 2014 05:54 pm (UTC) - Expand
Re: A Special Request For Smithback. - (Anonymous) - Aug. 25th, 2014 03:09 pm (UTC) - Expand
Re: A Special Request For Smithback. - (Anonymous) - Aug. 25th, 2014 03:50 pm (UTC) - Expand
Re: A Special Request For Smithback. - smithback - Sep. 1st, 2014 02:35 am (UTC) - Expand
Re: A Special Request For Smithback. - smithback - Sep. 28th, 2014 03:30 am (UTC) - Expand
Re: music dept - (Anonymous) - Aug. 16th, 2014 01:14 pm (UTC) - Expand
(Anonymous)
Aug. 17th, 2014 07:12 am (UTC)
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(Anonymous)
Aug. 18th, 2014 11:45 pm (UTC)
Re: kseBddnvRy appreciate your house as well as screen it off

Barnes & Noble Booksellers on Facebook.  Join us!

www.facebook.com/groups/2204987203/I
(Anonymous)
Aug. 18th, 2014 01:45 pm (UTC)
Anyone have a photo of B&N anti-blogging policy? Did you sign it?
(Anonymous)
Aug. 18th, 2014 05:55 pm (UTC)
I would send it to you but I'm not allowed to blog...
(Anonymous)
Aug. 19th, 2014 10:27 pm (UTC)
Back to Basics
I think the company needs to return to the traditional book store where people work there who read and can recommend books.

A book Recommendation:

Beneath the Dust Jacket
(Anonymous)
Aug. 22nd, 2014 05:43 pm (UTC)
Re: Back to Basics
You need to stop advertising on here. I read the preview and you really need an editor. Just a recommendation.
Re: Back to Basics - smithback - Aug. 23rd, 2014 01:40 am (UTC) - Expand
(Anonymous)
Aug. 24th, 2014 04:01 pm (UTC)
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(Anonymous)
Aug. 24th, 2014 10:47 pm (UTC)
The bottom-line on all the “positives” you cite will be the bottom-line--how did the financials end up? And from what I see the positives aren’t all that positive. To “become a stronger company in the years to come” first requires surviving until the years to come.
(Anonymous)
Aug. 26th, 2014 08:55 pm (UTC)
B&N has no future!
I'm not happy about B&N's future. It's not being negative like Smithback claims its just being realistic about our future. Ereaders are the future not paper books no matter how much some of us old timers like them.
(Anonymous)
Aug. 27th, 2014 02:28 am (UTC)
Re: B&N has no future!
It's not so much that e-readers are the future, but that company consistently gets caught with its pants down every time Amazon rolls out something new. We can't compete on price (hell, we can't even compete on price with our own website), we can't compete on tech, and Bottini's "Endless Shelf" is an excuse to stock nothing but new releases and perennial bestsellers. Every time I read his "In My Travels" column on BN Inside and hear how some bookseller's conversation about the "Endless Shelf" is helping to drive sales, I feel like I'm reading news bulletins from the Iraqi Information Minister. Sorry Mark, but no customer wants to hear "I can order that and have it shipped to your home in 3-8 business days." In an instant gratification society, this company has proven itself woefully inadequate to the task.
Re: B&N has no future! - (Anonymous) - Aug. 27th, 2014 01:26 pm (UTC) - Expand
Re: B&N has no future! - (Anonymous) - Aug. 27th, 2014 05:00 pm (UTC) - Expand
(Anonymous)
Aug. 27th, 2014 03:39 am (UTC)
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(Anonymous)
Aug. 28th, 2014 09:07 pm (UTC)
Post!
Barnes & Noble Pinterest.
www.pinterest.com/barnesandnoble/

Barnes & Noble Glassdoor.
www.glassdoor.com/Reviews/Barnes-and-Noble-Reviews-E2439.htm

Barnes & Noble Flickr.
www.flickr.com/search/?q=Barnes+%26+noble

Barnes & Noble Yahoo Images.
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Barnes & Noble Booksellers Facebook Group.  Join us!
www.facebook.com/groups/2204987203/

Barnes & Noble jobitorial.
www.jobitorial.com/barnes-and-noble-job-reviews-C148?searchType=company&searchText=Barnes%20and%20noble

Barnes & Noble Company Reviews.   (Indeed)
www.indeed.com/cmp/Barnes-&-Noble/reviews
(Anonymous)
Sep. 3rd, 2014 02:16 pm (UTC)
is that you, Smithback?
Just saw someone posting about the POD machines on the B&N Facebook group. They seem to think it's a brilliant opportunity, too.
(Anonymous)
Sep. 4th, 2014 01:27 am (UTC)
Re: is that you, Smithback?
It was a stupid idea 10 years ago. It hasn't gotten any better.
Just another sign of the total incompetence of the NY execs. Sounds like a Bottini move to keep his job!
Next all the dumbfuck DMs will start handing out POD order quotas. Then all the SMS will place these bogus orders, just to return the book, just to keep the asshole DMs off their backs.

There is no hope for this company as long as Klipper and Bottini are still running (sinking) the ship!
(Anonymous)
Sep. 11th, 2014 08:56 pm (UTC)
Facebook Group.
The B&N Facebook group should change names to B&N employees griping about silly customers. They mentioned our group the other day and said how negative we are on here. We aren't negative we are realistic about working at this company. If you scroll down their page all you see is fluffy silly little comments that address nothing of real value.
(Anonymous)
Sep. 12th, 2014 12:13 pm (UTC)
Re: Facebook Group.
As opposed to this blog and all of the useful info?
(Anonymous)
Sep. 12th, 2014 03:47 pm (UTC)
I get more info out of this blog than the Facebook group. Most of the negative stuff on here is by management to discredit this group.
(Anonymous)
Sep. 13th, 2014 03:53 pm (UTC)
Dumb-ass DMs
The level of blind stupidity is amazing with the company. DMs see the daily challenges and opportunities to better the business and customer experience. Yet they so blindly demand the stupidity coming from the GO that attention to customer desires are never included in their directives. The stupid cunt in Austin needs to be taken out and shot!
(Anonymous)
Sep. 14th, 2014 02:39 pm (UTC)
Re: Dumb-ass DMs
I'll second your opinion of the Austin DM. She is the worst backstabbing person I've ever worked for. DO NOT TRUST HER! She has screwed over too many booksellers to count. She is particularly focused on getting rid of long term employees, although she has been here many years. I wish the RVP would do us all a favor and get rid of her!
Re: Dumb-ass DMs - (Anonymous) - Sep. 14th, 2014 02:57 pm (UTC) - Expand
Re: Dumb-ass DMs - (Anonymous) - Sep. 21st, 2014 09:17 pm (UTC) - Expand
(Anonymous)
Sep. 15th, 2014 02:26 pm (UTC)
Fire all DM's & start over.
Marci in the Atlanta area is not much better. She won't fire a bad manager even if the entire store has turned against the bad manager. B&N would be a better company if they just started over and fired all DM's. Think how much money would be saved if they started firing people at the top instead of the bookseller that is making 10 bucks an hour.
(Anonymous)
Sep. 15th, 2014 02:54 pm (UTC)
Re: Fire all DM's & start over.
Both Cathy and Marci have been around for many, many years!

They easily pull down $100K+. Ain't it grand:)
Re: Fire all DM's & start over. - (Anonymous) - Sep. 15th, 2014 07:50 pm (UTC) - Expand
Re: Fire all DM's & start over. - (Anonymous) - Sep. 22nd, 2014 03:26 pm (UTC) - Expand
(Anonymous)
Sep. 21st, 2014 01:45 pm (UTC)
Pay
So I just started at B&N recently. I like the job so far, but to be honest this site scares me lol. Anyway, I got hired at $7.50 an hour. Which I felt was ridiculously low, considering I'm in my mid 20s and at my other job make significantly more, but I needed another job quick so I accepted. It's better than nothing at all. My other job is not customer service related and I haven't worked in CS since I was a teenager. Is that why my pay is so low? I knew it wouldn't be much but I was expecting more like $8.50/hr. Is there any chance of me getting a raise before next year?
(Anonymous)
Sep. 21st, 2014 09:14 pm (UTC)
Re: Pay
If you are extremely lucky, you may be honored with a $.25 raise after a year! Something to aspire to:)

The pay scales at stupidly low for this company. You can make $9.00 flipping burgers at McD.

Sorry to break it to you, but the level of abuse that is coming your way is not worth the pidance they pay you!

Run away fast NOW!
Re: Pay - (Anonymous) - Sep. 22nd, 2014 09:04 pm (UTC) - Expand
Re: Pidance - (Anonymous) - Sep. 23rd, 2014 12:08 am (UTC) - Expand
Pi Dance - (Anonymous) - Sep. 23rd, 2014 01:25 pm (UTC) - Expand
Re: Pay - (Anonymous) - Sep. 24th, 2014 12:42 am (UTC) - Expand
Re: Pay - (Anonymous) - Sep. 26th, 2014 06:58 pm (UTC) - Expand
Re: Pay - smithback - Sep. 28th, 2014 03:31 am (UTC) - Expand
Re: Pay - (Anonymous) - Sep. 29th, 2014 11:18 pm (UTC) - Expand
(Anonymous)
Sep. 23rd, 2014 01:30 am (UTC)
Wow that last comment sounds just like Heidi from the Bn Facebook group. She sounds so smart but how smart can you be when you are making bn chump change at her age. Don't let autocorrect or bad spelling keep you from making those important life changes. Get out now!
(Anonymous)
Sep. 24th, 2014 02:04 am (UTC)
Typical Barnes & Noble employees. They can spell but can't pay the rent on those quarter raises. Oh you been here so long you capped out on raises.
(Anonymous)
Sep. 24th, 2014 01:13 pm (UTC)
Spoiler alert: Opportunity does not knock! Ever.
I cut grass and delivered newspapers when I was a kid. I knew then that these jobs would not be enough to live on. But they were right for me at the time. I got an education, some life experience and work experience. I continued to grow and didn't expect a transitional job to be anything but temporary. I have never stayed and prayed for raises in a job that was simply never going to be able to provide them. In other words: I got off my dead ass and found a career.
But you know what? I enjoyed each of those transitional jobs and the people I worked with. Don't get stuck in the past. Build your work life in to something you want.

Re: Spoiler alert: Opportunity does not knock! Ever. - (Anonymous) - Sep. 24th, 2014 07:42 pm (UTC) - Expand
Re: Spoiler alert: Opportunity does not knock! Ever. - (Anonymous) - Sep. 25th, 2014 01:24 pm (UTC) - Expand
Re: Spoiler alert: Opportunity does not knock! Ever. - (Anonymous) - Sep. 25th, 2014 07:36 pm (UTC) - Expand
Re: Spoiler alert: Opportunity does not knock! Ever. - (Anonymous) - Sep. 26th, 2014 01:13 am (UTC) - Expand
Re: Spoiler alert: Opportunity does not knock! Ever. - (Anonymous) - Sep. 26th, 2014 02:14 am (UTC) - Expand
Re: Spoiler alert: Opportunity does not knock! Ever. - (Anonymous) - Sep. 27th, 2014 02:39 pm (UTC) - Expand
(Anonymous)
Jan. 13th, 2015 04:17 am (UTC)
Attention all B&N Employees!
Don't take this place too seriously.   Why worry about a company that will most likely go under?

If you want to keep your job tips:
Never call we listen it's a trap set up by corporate, always be looking for a better job but tell no one, don't gossip or complain on the job, be productive & stop worrying about what you can't control, don't trust anyone that works here, stay in school & get that degree, avoid conversations with DM's they can't be trusted, if hours are cut file for unemployment, save & invest some money, never show anger or stress on the job & always try to look happy, keep to yourself & avoid workplace drama, do whatever management wants & don't rock the boat, give no ideas or suggestions on how to improve anything, know that you max out on raises and will eventually stop getting raises, the longer you work here the more management wants you gone, if hours are reduced look at temp companies to make some money, file for food stamps if hours are reduced, ignore & avoid bad employees that create drama, laugh & have fun this company won't be around forever.

Barnes & Noble Pinterest.
www.pinterest.com/barnesandnoble/

Barnes & Noble Glassdoor.
www.glassdoor.com/Reviews/Barnes-and-Noble-Reviews-E2439.htm

Barnes & Noble Flickr.
www.flickr.com/search/?q=Barnes+%26+noble

Barnes & Noble Yahoo Images.
https://images.search.yahoo.com/search/images;_ylt=A0LEVxLaSPJSMV8Ab23BGOd_?p=barnes+and+noble&fr=yfp-hrtab-901&fr2=piv-web

Barnes & Noble Booksellers Facebook Group.  Join us!
www.facebook.com/groups/2204987203/

Barnes & Noble jobitorial.
www.jobitorial.com/barnes-and-noble-job-reviews-C148?searchType=company&searchText=Barnes%20and%20noble

Barnes & Noble Company Reviews.   (Indeed)
www.indeed.com/cmp/Barnes-&-Noble/reviews
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