NO ARGUING POLITICS IN THE OPEN DISCUSSION FORUM.
We have had complaints.
someone was being mean about obama
How many ounces of copper were your last five wage increases?
How many ounces was your last baggie? bottle?
What is the ratio of your thigh to bicep, and what department is your primary schedule?
How many hours of nook training have you had, and how thick was your copy of the manual?
Do you have dental care, and do you get your teeth cleaned twice a year?
How many times should you call We Listen?
Are there enough toilets to meet the demands of your customers, employees, police, and vagrants according to your city's building codes.
How many feet is it from your required parking area to the front door of the store, and are there spaces available in December?
Are you spending too much for underpants?
(2) Both communism and socialism employ the practice of centralized economic managing and income redistribution as their primary means of working toward this so called "equality."
(3) Both communism and socialism experience the same types of problems in accomplishing this economic managing - the unintended side effect.
(4) Both socialism and communism are structured in such a way that an inherent inequality develops from the administrative top of the power structure for such is necessary to enforce compliance. Such compliance must be mandated in a socialist system due to the fact that human nature creates skepticism, opposition to the control of others, and a desire for free will.
(5) In both systems when this unequal elite inevitably emerges, the concentration of widespread power in a single space must intensify. This naturally attracts individuals seeking widespread power, or it corrupts individuals already in power with the lure of the same widespread power.
(6) As a result of the government structures found in both systems, the intensification of power and control on the upper level necessarily translates into the usurpation of remaining personal freedoms during its expansion.
Bookmaster will be programmed into our extra HD and HD+ models we keep in the back so booksellers can walk around with them to help people find things without having to go to a computer constantly to look items up.
B&N is bringing a new Nook benefit to the Membership program, again, but I don't think it'll be the same as before.
Now, back to my original headline, does anyone have any word on what's coming out around October 1st for new devices? I've heard there will be one new tablet and one new eReader. There are two code names for two devices coming out: Nook AV and Nook SW. It's speculated that AV = audio/video and SW = simple/simply white.
|“||It is our duty now to begin to lay the plans and determine the strategy for the winning of a lasting peace and the establishment of an American standard of living higher than ever before known. We cannot be content, no matter how high that general standard of living may be, if some fraction of our people—whether it be one-third or one-fifth or one-tenth—is ill-fed, ill-clothed, ill-housed, and insecure.
This Republic had its beginning, and grew to its present strength, under the protection of certain inalienable political rights—among them the right of free speech, free press, free worship, trial by jury, freedom from unreasonable searches and seizures. They were our rights to life and liberty.
As our nation has grown in size and stature, however—as our industrial economy expanded—these political rights proved inadequate to assure us equality in the pursuit of happiness.
We have come to a clear realization of the fact that true individual freedom cannot exist without economic security and independence. “Necessitous men are not free men.” People who are hungry and out of a job are the stuff of which dictatorships are made.
In our day these economic truths have become accepted as self-evident. We have accepted, so to speak, a second Bill of Rights under which a new basis of security and prosperity can be established for all—regardless of station, race, or creed.
Among these are:
The right to a useful and remunerative job in the industries or shops or farms or mines of the nation;
The right to earn enough to provide adequate food and clothing and recreation;
The right of every farmer to raise and sell his products at a return which will give him and his family a decent living;
The right of every businessman, large and small, to trade in an atmosphere of freedom from unfair competition and domination by monopolies at home or abroad;
The right of every family to a decent home;
The right to adequate medical care and the opportunity to achieve and enjoy good health;
The right to adequate protection from the economic fears of old age, sickness, accident, and unemployment;
The right to a good education.
All of these rights spell security. And after this war is won we must be prepared to move forward, in the implementation of these rights, to new goals of human happiness and well-being.
America's own rightful place in the world depends in large part upon how fully these and similar rights have been carried into practice for all our citizens.
For unless there is security here at home there cannot be lasting peace in the world.
The following phrases used in a customer service setting can kill a sale and possibly lose a customer. Here are some sayings retailers should avoid.
1. I Don't Know
Customers don't expect retailers to know everything, but when it comes to answering a product question or other inquiry, they do expect the salesperson to be confident enough in their knowledge of the business to provide an answer.
2. All Sales Are Final
Your shop's policy may not allow returns on clearance merchandise or other items. It's fine to let the customer know this, but retailers need to be flexible and allow a return or exchange against company policy if it comes down keeping a customer.
Better: "Let us know if you're not satisfied and we'll make it right."
3. Calm Down
There may not be a more infuriating phrase in customer service than this one. If a customer has reached a boiling point and is ranting away, the best thing to say is nothing. Let the customer finish. Once he or she has gotten everything out, they will begin to feel better and may be more receptive to a solution.
Better: "I apologize."
4. Did You See Any?
If a customer asks for a particular item you carry, chances are he/she already looked for it and didn't see it. This could mean it's out of stock or possibly still in the stock room. Even if they haven't looked for it yet, the best customer service would be to either take them to the product or go get it for them.
Better: "Yes, we stock that. I'll go see if we have any."
5. We're Closed
At the end of the day, the last thing a closing-shift employee wants to do is allow a shopper in after hours. Before turning away a potential sale, keep in mind that either the customer doesn't know the store hours or possibly the customer's doesn't know what time it is. Neither is a reason to be abrupt.
Better: "We close at __ o'clock and reopen at _ o'clock. Is there something I can quickly help you with now?"
6. Will That Be All?
Not many customers would find anything negative about this phrase. However, not only is it overused but the retailer is passing up a sales opportunity.
Better: "Did you see our __ that goes with this?" or "Have you tried __?"
7. It's Over There
We've all heard this bad customer service phrase used by the busy or indifferent sales clerk. Sometimes they may point in the general direction. Other times they don't even lift their head to acknowledge the shopper. Make sure all store staff knows using this phrase is a big no-no.
Better: "Follow me, I'll show you right where it is."
8. I Can't Do That
This is another negative customer service phrase that should be banned from all store staff. Either empower the employees or train them to take issues to a supervisor or store management.
Better: "What I can do is ___."
9. That's Not My Department
It may be true, but it is also definitely something a customer doesn't want to hear. Retailers should train their staff to be familiar with all areas of the store operations or at least understand who to contact for help in various departments.
Better: "I'll be happy to get you to the person who knows more about that department."
10. We're Out of That
It's inevitable that a store will run out of a product and customers know this. Unless you let the customer know if and when it will be restocked, they will probably go buy it elsewhere. Be proactive and offer to contact the customer when it's back on the shelf. Don't ask them to call you.
Better: "That item is currently out of stock but will be back in on ___. Can I get your name/number and call you when it comes in?"